Lafayette School District…

From: "Jeff Turner"

To: "Sharman H. Gordon-Corleto"

Subject: Thank you!

Sharman,

Well I guess you should know that my tech is very happy with MacVolks.  I've seen the results myself and I'm personally grateful for a company that can deal with the repairs of Apple Equipment in such a timely matter.

In addition, I learned that Macvolks go beyond the normal service end and replace defective or recalled logic boards rather than have the customer in the dark about such matters.  Very rare in the Apple business.

I am grateful for Macvolks and look forward to a longstanding business relationship that will grow for both of us over time.

Sincerely,

Jeff Turner

Supervisor of Network Services

Lafayette School District

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Apple Store Bay Street Emeryville, CA…

From: “Danny Pusawong”

To: "Sharman H. Gordon-Corleto"

Subject: Letter of Recommendation

It is my utmost pleasure to write this recommendation/letter of reference for MacVolks.

MacVolks has been the best ACN (Apple Consultants Network) the Apple Store at Bay Street has had since Grand Opening.  They have been the most trustworthy, reliable, consistent, professional and talented group of Macintosh consultants in the Bay Area.

MacVolks have served our customers in many different facets: troubleshooting on the phone, assisting with purchases, onsite setup, onsite repair, training, technical business assessment, and most of all: being there when the customer is in dire straits with their computers.  They have been a significant & profound part of our team success.

MacVolks is by far, an absolutely superb Macintosh consulting group: they are the right people to call when something is not so right with your computer.  Without a doubt, they are A1, with an impeccable reputation for customer service, and building long-lasting/loyal relationships with Apple customers.  We truly enjoy working with them & are confident and extremely proud to have them as our ACN.

-Danny

Danny Pusawong

Assistant Store Manager

Apple Computer, Inc.

Emeryville, CA 94608

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After every repair, Apple sends a survey to our clients regarding their experience and their level of satisfaction. We are proud to be one of the highest rated Apple Authorized Service Providers in North America for customer satisfaction!

Here is a sampling of some of the feedback we have received (thank you!):

1. •I am very happy that there is a Apple Authorized Service Provider so close to my home AND business. Hassle free!
   

1. •MacVolks provides a extremely thorough and knowledgeable service experience and is willing to respectfully and comfortably deal with customers like myself whose physical disabilities might make their equipment or turnaround needs different.
   

1. •Very professional fast service goes above and beyond. Thank you!
   

1. •They were friendly, professional and went above and beyond to make the repairs and contact Apple for me to request that the repair be covered by the warranty because it had only expired a few weeks before. This saved me money and the company let me know that I can call if I need help or advice. Great experience will definitely refer MacVolks.
   

1. •The people that work at the MacVolks store in Concord CA were extremely helpful and nice. I love everything about the experience and within 2 days I had my computer back... AMAZING!
   

1. •My experience was amazing and went so fast! She fixed everything that needed to be fixed and had my laptop back to me so quickly!!! she was so pleasant to talk to and really made me feel at ease.
   

1. •Walnut Creek Apple Store should recommend them for data recovery services - they were great!
   

1. •Great repair work with very personable staff!
   

1. •These guys are the best. Kept me in the loop and were a joy to work with. They took what could have been a nightmare and turned it into a sweet dream.
   

1. •Thank you Mac Folks --- it was painless and helpful. You guys ROCK.
   

1. •MacVolks is the best. Great people and top quality work and repairs.
   

1. •C&T Publishing LOVES MacVolks, they are not just another Apple Authorized Service Provider. We feel that they are an extended family to us & We Thank You!
   

1. •They are, and always have been, excellent.
   

1. •There is nothing you could do that would improve my service experience. I will continue to use them, as necessary, and I will refer EVERYONE to this provider.
   

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